Support

Contact us

• In game: press Esc and choose Support, or type /bug or /report. Your report goes straight to the GM team, with your location attached.
• Discord: join the community server and message a GM.
• Email: support@therealmofchaos.com. For anything about a payment, include your account email, the date and the amount.

Buying Electrum

Electrum is the game's account currency. You can buy it on your account page at 100 Electrum per US dollar, from $5 to $500 at a time. It is added to your account as soon as the payment goes through and is shared by every character on the account. To spend it, open Escape menu → Store in game.

Payments are handled by Stripe. We never see or store your card details. If you pay in another currency, Stripe shows you the price in your own currency before you pay.

Electrum has no cash value. It can't be exchanged back for money or moved to another account, and it is used under the game's rules.

Terms of Sale

All Electrum purchases are final. Electrum is delivered to your account the moment you pay, and it isn't refunded once delivered, whether or not it has been spent.

By agreeing to these terms when you buy, you ask us to deliver your Electrum straight away and you give up any right to cancel the purchase once it is delivered. Where the law of your country gives you a cooling-off period for digital purchases, it ends at delivery.

We will still put things right when something went wrong:

• It never arrived. You were charged but the Electrum isn't on your account after 24 hours, and we can't add it.
• You were charged twice for the same purchase by mistake.
• You didn't make the purchase. Contact us straight away, and secure your account.

For any of these, email support@therealmofchaos.com with your account email, the date and the amount. Refunds go back to the card or payment method you used and usually take 5 to 10 business days to appear.

Please contact us before disputing a charge with your bank. While a chargeback is open we may hold the Electrum from that purchase and review the account.

Nothing in this policy limits any rights you have under the consumer laws of your country.